Our Insights

Effective change management for a global SaaS Enterprise Support product
The Problem
A local technology company is transitioning support models for Enterprise SaaS customers. To successfully complete the transition of the $1.1 billion business unit, our client required an effective change management plan that addressed product issues and landed support product offerings with field seller teams on a global scale. The client sought our help to drive project management across product teams, land product strategy in the field and execute change management initiatives alongside the Enterprise Support Marketing team.
The Approach
AG Consulting Partners entered the client team with a focus on project management fundamentals, aligning product owners on strategic direction and key deadlines. AGCP then acted as the liaison for Sales, Marketing, Field Enablement and Product teams to develop product deployment schedules and internal product offerings content. The team drove cross-organization collaboration to coordinate effective timing for product deployments and educated field sellers with relevant changes. Empowering our clients’ sales teams was the key to successfully transitioning the support model, as it passed the information through to customers and frontline workers. Finally, AGCP worked directly with our client PMO Director to streamline business processes and improve reporting in the Enterprise Support Marketing team. We did this by generating insights on field resourcing and requirements and utilizing the data to prioritize deployment efforts.
Value Provided
AG Consulting Partners supported our client’s ongoing transition in their Enterprise Support model, successfully tracking and deploying several products in the second half of the fiscal year. Establishing a dedicated resource for landing and deployment plans enabled consistency across cross-organizational product teams. AGCP’s effort to empower field sellers enabled our clients’ product changes to be distributed on a global scale. Finally, our close alignment with the PMO Director led to the consolidation of PMO tools, removing the need for complex logistics and driving cross-organization collaboration in a simplified tool.
Keep Reading
AGCP assesses, designs, and implements technical partner benefits
The Problem A Global Technology Company’s partner network assists companies in building unique business offerings by using their company’s provided services. The Company strives to…
Read MoreAGCP creates a data library to shine a light on valuable sales stories
The Problem A global technology company noticed several departments interested in leveraging their key sales success stories for training, developing marketing strategies, and analytics. Unfortunately,…
Read MoreChange management for a global technology company’s rapid cloud product deployment plan
The Problem A global technology company was experiencing rapid growth in both the development and deployment of a variety of cloud products. Our client faced…
Read MoreAt AG Consulting Partners, we believe in taking care of our people first to enable them to bring their best to every client project. Our employees embrace the entrepreneurial spirit and embody our core values: transparency, stewardship, and intention. Founded in 2009, and headquartered in the Greater Seattle area, AG Consulting Partners is recognized as one of Inc 5000 and Puget Sound Business Journal’s fastest growing private companies.
Keep Reading
AGCP assesses, designs, and implements technical partner benefits
The Problem A Global Technology Company’s partner network assists companies in building unique business offerings by using their company’s provided services. The Company strives to…
Read MoreAGCP creates a data library to shine a light on valuable sales stories
The Problem A global technology company noticed several departments interested in leveraging their key sales success stories for training, developing marketing strategies, and analytics. Unfortunately,…
Read MoreChange management for a global technology company’s rapid cloud product deployment plan
The Problem A global technology company was experiencing rapid growth in both the development and deployment of a variety of cloud products. Our client faced…
Read More