What was your background before joining AGCP?
I’ve always been passionate about learning and wanted to study as many subjects as possible. However, I ultimately chose to specialize in German, psychology, and philosophy. Bilingualism was an aspiration of mine, and an exchange student I met during my high school years influenced my decision to learn German. My fascination with comprehending the human mind and the factors that drive human behavior has always been an interest of mine. As a result, I found my true calling in psychology. My psychology program focused on existentialism, a niche that resonated deeply with me. In parallel, my love for exploring great philosophers’ profound thoughts motivated me to study philosophy. Spoiler alert: all this knowledge has positively impacted my consultant career. I completed two master’s degrees, worked in customer service, pivoted to project management, and eventually found myself at AGCP!
Why did you decide to go into consulting?
I was working towards a Ph.D. with the aspiration of working in academia when I discovered the job market didn’t offer the financial stability I was hoping for. Because of this, I decided to pivot entirely and try working with people in a new way. That’s how I ended up applying for a customer service role at Microsoft. Being recruited for a role like this was rare for someone with my degrees, but a future coworker recognized my potential and took a chance on me. Since I was bilingual, I wrote and produced many blogs in German for them. I showed I was capable and dependable, so they gave me more project management-focused tasks than customer service tasks, which I loved. I leaned into the technical side of things, learned basic coding and data analysis, and got my Project Management Professional certificate. During the pandemic, I unfortunately was let go after my contract ended. When I was looking for a new firm, a former coworker told me about AG Consulting Partners and how it’s a great, people-centric company. That was a value I appreciated and wanted in my next employer.
What does your typical workday look like?
I have an exciting role within my client’s automation team. I wear many hats, working on various tasks involving technology and people. In my people-centric role, I help provide clarity and communication for our partner marketing roles on our new operations, automation, and role guidance. I also work to loop in crucial project managers to ensure a shared vision and execution plan. I run office hours for the team, which provides a communal touchpoint to give status updates, answer questions, and keep us all on track. In my technology-centric role, I help create and run automated tasks for our team’s critical operations. I ensure all automations are working correctly, and when there are errors, my team and I work to address them as soon as possible to ensure the company is running smoothly. I also analyze where we can use new automated task flows to improve efficiency. One example is creating email automation that has helped send thousands of emails over the last few months, saving my team an abundance of time.
In addition to client work, I’m proud to be part of the Management Consulting track with AGCP. I recently set up our company’s Viva Connect program to help remote workers connect more effectively. Most recently, I’ve been leading educational events for our employees, such as a Power Automate crash course. Having Viva Connect helps me feel closer to my remote colleagues. While working remotely has some downfalls, I enjoy it because I can keep things interesting by working in various locations if I need a change of scenery. I also love being able to go on walks and stretch outside at a local park to keep me feeling my best. It also allows me to hang out with my cat at home – she means the world to me!
What advice can you share with someone interested in consulting?
My advice is you need to be open to connecting and creating relationships with others. So much of being a project manager, even if you’re more technically focused, is about making connections for you and your client. Building new relationships and strengthening current ones should come out of genuine interest and a desire to be curious. If you can view consulting as a lifelong learning opportunity, you will thrive.
Thank you, Zack, for your tenacity and commitment to our clients and team!
We’d love to chat if you want to join our team of outstanding consultants. We look forward to hearing from you soon! To learn more about our openings at the firm right now, click here.
At AG Consulting Partners, we believe in taking care of our people first to enable them to bring their best to every client project. Our employees embrace the entrepreneurial spirit and embody our core values: transparency, stewardship, and intention. Founded in 2009, and headquartered in the Greater Seattle area, AG Consulting Partners is recognized as one of Inc 5000 and Puget Sound Business Journal’s fastest growing private companies.
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