CASE STUDIES


BUSINESS PROCESS
OUTSOURCING

BACK TO ALL WORK

Accelerating product deployment for a local technology company

The Problem

A Global Technology Company established a program to assist customers in deployment of their Software as a Service (SaaS) products. To support successful product deployment, the program required manual aggregation, capture, and validation of customer data. The client sought help from AG Consulting Partners to lead and operate an on-shore outsourcing of these processes within this highly successful program.

The Approach

AG Consulting Partners provided strategic and operational expertise to establish, staff, and lead the day-to-day operations of the processing team. AGCP resolved inherent challenges in a process heavily reliant on manual intervention while supporting a rapidly growing program and customer base. The team developed reporting procedures to assess program growth, identified areas of inefficiencies, and implemented tools and workflows to optimize the established process.

Value Provided

AG Consulting Partners achieved a significant increase in employee and customer satisfaction with improved data quality. With the support and insight of the AGCP team, the program ultimately scaled to expand worldwide.

Client Feedback


“We absolutely depend on our AGCP consultants to lead the day-to-day operations of the team that preps our customers to work with [our product deployment program]. The quality and professionalism of the AGCP consultants is uniformly outstanding…they are our resident SMEs for an overly complicated assignment and exception process [and] they actively work to drive tooling and process improvements to make everything more efficient and scalable. AGCP has proven to be a great partner.”